Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
N Chandrasekaran, chairman of Tata Consumer Products (TCPL), stated that India continues to experience credible economic growth, driven by strong demographic fundamentals and accelerating digital public infrastructure, despite a fragmented global landscape.
A 32-year-old married woman allegedly killed her 26-year-old lover in Nashik with the help of her relative following a financial dispute, police said.
An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
A technical expert from Ahmedpur Municipal Council in Latur has been booked for allegedly demanding and accepting a bribe for regularising a plot under the Pradhan Mantri Awas Yojana.
'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'
Adobe has announced the opening of a new office in Noida, its seventh in India. The new campus will house over 700 employees and signifies Adobe's continued focus on driving innovation from India.
Kerala Electricity Minister Sunny Joseph has defended the appointment of his brother-in-law, Benny Thomas, as his Additional Private Secretary, citing Thomas's public service record and political experience. The appointment has sparked controversy, with the opposition CPI(M) accusing the minister of nepotism and hypocrisy, demanding his resignation.
The selloff in domestic information technology stocks intensified on Friday, with the Nifty IT index sliding as much as 5.2 per cent during the session before paring losses to close 1.44 per cent lower.
Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.
Hyderabad Police have apprehended 66 individuals linked to a nationwide 'ghost' SIM card network, connected to 76 cybercrime cases involving over Rs 101 crore.
Tata Power collaborates with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.
The National Investigation Agency (NIA) has filed a chargesheet against five individuals, including the alleged mastermind, in connection with the trafficking and cyber slavery of Indian youths in Cambodia.
The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.
Punjab Police have formed teams to arrest Shiromani Akali Dal leader Bikram Singh Majithia and others for allegedly creating a disturbance at Majitha police station and attempting to free a detainee. Police are conducting searches, while the Akali Dal claims political vendetta.
Nearly 150 Indian Super League players, including national team members, face an uncertain future as their contracts expire amid ongoing disputes between the AIFF and clubs over the league's structure.
The outage raised broader concerns about the dependency on a few large tech companies controlling critical platforms.
Delhi Police's Special Cell has arrested a wanted member of the Gogi gang in Sonipat, Haryana, after he evaded arrest for over a year in connection with an extortion case. Baljit, 39, was a proclaimed offender in a 2025 case registered in Rohini.
A 22-year-old Indian national has pleaded guilty to his involvement in a scheme to smuggle individuals from Canada into the United States, coordinating operations to illegally transport people across the US-Canada border into New York.
API Holdings, the parent company of online pharmacy PharmEasy, has significantly reduced its debt from 1,800 crore to 1,050 crore and refinanced it at lower interest rates under CEO Rahul Guha, shifting its focus from 'growth at any cost' to profitability and aiming for a debt-free balance sheet before a potential stock market listing.
Punjab Chief Minister Bhagwant Mann has criticised Shiromani Akali Dal leader Bikram Singh Majithia for allegedly storming into a police station in Amritsar to forcibly release a detainee.
TMC leaders have raised concerns about the vote counting process in the West Bengal Assembly elections, alleging irregularities and lack of cooperation from the Election Commission.
ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.
Police have arrested Dr Ravindra Kute, former president of the Indian Medical Association's Maharashtra chapter, for alleged involvement in an illegal sex determination racket.
A new report highlights India's increasing vulnerability to cyberattacks and CBRN threats due to geopolitical tensions, industrial growth, and urbanisation, calling for an urgent strengthening of its CBRN security strategy through collaboration and investment.
'Advanced skills is such a broad spectrum that a simple prompt engineer to a critical upper end LLM developer are clubbed under one.' 'In addition, some include their non-technical employees who can use AI tools under this talent base.'
A junior engineer and a driver from the Uttar Pradesh State Construction Corporation were arrested for accepting a bribe to clear a contractor's pending payment in Meerut.
The Congress-led UDF government's decision to appoint a defence lawyer for the accused in the Sabarimala gold loss case as a Devaswom advocate has drawn strong criticism from the opposition CPI(M), which alleges the move is an attempt to sabotage the ongoing probe and protect political figures.
The CBI has arrested Ubaid Ullah, a key conspirator in a cyber crime network, from Guwahati. He is accused of illegally procuring over 10,000 SIM cards for use in cyber crimes.
Punjab Police conducted raids on the residence of Shiromani Akali Dal leader Bikram Singh Majithia and others in connection with an incident where they allegedly stormed a police station and attempted to forcibly release a detainee. Police have also issued a lookout circular against Majithia to prevent him from leaving the country.
Punjab Police conducted raids at the residence of SAD leader Bikram Singh Majithia and others for allegedly storming a police station and attempting to free a detainee. The Akali Dal alleges political vendetta, while police assert that action will be taken regardless of status.
India's $280-billion IT industry heads into 2026, balancing visa-related headwinds and global trade uncertainty against its biggest-ever push into artificial intelligence and the rapid expansion of global capability centres (GCCs). Heightened scrutiny of the US H-1B visa programme - including a proposed $100,000 fee for new visas and concerns over a potential 25 per cent outsourcing tax - has complicated cross-border delivery for Indian firms, even as companies accelerate efforts to reduce reliance on onsite staffing.
A nurse in Mumbai was allegedly cheated of 1 lakh after attempting to purchase a dress online for 299, highlighting the risks of online shopping scams.
Police in Jhansi have arrested four individuals involved in an online betting racket during Indian Premier League (IPL) matches, seizing transaction records worth approximately Rs 1.5 crore and uncovering cryptocurrency links.
A robbery accused was shot and arrested in Sultanpur, Uttar Pradesh, after a confrontation with police. The accused and his associates had gathered to divide the stolen loot when authorities intervened.
US authorities have shut down an India-based call centre operation that allegedly defrauded hundreds of elderly Americans of millions of dollars through tech support scams, following a years-long investigation.
Punjab Police has dismantled the financial infrastructure of drug-trafficking networks, freezing assets worth Rs 300 crore linked to alleged drug smugglers.
The Shiromani Akali Dal (SAD) has announced it will contest the upcoming elections to 102 nagar councils and nine municipal corporations on the party symbol. The decision was made at a meeting presided over by party president Sukhbir Singh Badal. The party also addressed concerns about the anti-sacrilege law and the law and order situation in Punjab.
'Perhaps unlike any previous era of software, this one requires a rethink in even the lifecycle of how we build.'
A Delhi Police head constable, Neeraj Balhara, allegedly used his recently issued Glock service pistol to kill a 21-year-old delivery agent in Jaffarpur Kalan. Balhara has been apprehended, and an investigation is underway.
